Travel conditions (AGB)
The following terms and conditions, insofar as they have been effectively agreed upon, will form part of the contract between the customer and the Mecklenburger Radtour These terms and conditions govern the package travel contract concluded between the limited liability company (hereinafter referred to as the tour operator) and the tour operator. They supplement and elaborate on the statutory provisions of Sections 651a and 651a of the German Civil Code (BGB) and Articles 250 and 252 of the Introductory Act to the German Civil Code (EGBGB). All headings in these provisions are for convenience only and are in no way binding with regard to the content or interpretation of the clauses.
1a. Position of the Mecklenburger Radtour in mediated services
a) Unless the travel brochure explicitly states that package tours from another tour operator are part of a larger package, Mecklenburger Radtour The package tour offered and carried out by GmbH is shown, offers Mecklenburger Radtour GmbH does not offer such package tours as its own, but rather as brokered package tours in accordance with § 651v of the German Civil Code (BGB). These tours are marked with the PT symbol as partner tours.
b) Mecklenburger Radtour GmbH is neither a tour operator nor a contractual partner of the package tour contract that comes into effect upon booking, insofar as package tours are offered as an intermediary. Mecklenburger Radtour The GmbH, acting as an intermediary, is therefore not liable for the information provided by the tour operator regarding prices and services, for the performance of the services themselves, or for damages arising from package tours arranged through the GmbH. The obligation to fulfill the statutory pre-contractual information requirements as a travel intermediary, as well as any potential liability of Mecklenburger Radtour The rights of the GmbH arising from the brokerage agreement and from legal provisions, in particular mandatory regulations on telemedia and electronic commerce, remain unaffected.
c) The intermediary position entails obligations Mecklenburger Radtour GmbH, in particular, in the respective offer for the brokering of a package tour, refers to the brokerage role of Mecklenburger Radtour GmbH, stating the name of the tour operator and contractual partner, should be notified in the event of a booking.
d) The foregoing provisions do not affect the liability of Mecklenburger Radtour The GmbH's rights under the brokerage agreement remain unaffected.
1b. Conclusion of the package travel contract
a) By booking his trip, the customer offers the Mecklenburger Radtour GmbH (hereinafter referred to as the tour operator) hereby makes a binding offer to conclude a package tour contract. This offer is based on the catalog description and the supplementary information provided by the tour operator for the respective trip, insofar as this information is available to the customer upon registration.
b) The booking is made by the person registering (customer) on behalf of all other persons listed in the booking. The person registering declares that they are liable for the contractual obligations of all persons listed in the booking. Bookings can be made in writing, verbally, by telephone, fax, email, or via the internet.
c) The travel contract only comes into effect upon receipt of the written travel confirmation from the tour operator (via email or post).
d) When booking a trip online, the following applies to the conclusion of the contract: The customer is guided step by step through the booking process. During online registration, they have the opportunity to correct their entries and can delete or reset them. By clicking the "book now" button, the applicant submits a binding offer to the tour operator to conclude a travel contract. The electronic confirmation of receipt of the booking request does not constitute acceptance of the travel contract by the tour operator. The contract is only concluded upon receipt of the booking confirmation from the tour operator by the customer.
e) If the booking confirmation sent to the customer by the tour operator differs from the content of the customer's booking request, this constitutes a new offer from the tour operator, which is binding for 10 days from receipt of the booking confirmation. The travel contract is concluded on the basis of this new offer if the customer accepts the offer within this period by express and conclusive declaration or down payment.
f) The tour operator expressly points out that, according to legal regulations, there is no right of withdrawal for package travel contracts concluded remotely (e.g., via letters, telephone calls, emails, telemedia, or online services), but only the statutory rights of cancellation and termination (see also section 4: Cancellation by the Customer, Rebooking, and Substitute Traveler). However, a right of withdrawal exists if the contract for travel services pursuant to Section 651a of the German Civil Code (BGB) was concluded outside of business premises, unless the negotiations on which the conclusion of the contract is based were conducted at the prior request of the consumer; in the latter case, there is no right of withdrawal.
2. Payment for the package tour
a) Payments towards the tour price before the end of the trip may only be demanded by the tour operator if the customer has been issued a travel insurance certificate. Upon conclusion of the contract, a deposit of 20% of the tour price is due upon presentation of the travel insurance certificate and must be paid within 10 days of receiving the invoice. The remaining balance is due 30 days before the start of the trip, provided the travel insurance certificate has been issued and the trip can no longer be cancelled for the reason stated in section 5. For transfers from non-EU countries, the customer is responsible for any fees incurred during the transfer.
b) If the customer fails to make any of his payments (deposit, final payment) on time, this entitles the tour operator, after an unsuccessful reminder with a grace period, to withdraw from the travel contract and to claim and charge the cancellation fees agreed under (4. Cancellation by the customer, rebooking and substitute person).
3. Prices and services
a) The tour operator reserves the right to make changes to the catalog or travel description before the conclusion of the contract for legitimate reasons, about which the customer must of course be informed.
b) The tourist tax/spa tax and the bed tax are not included in the travel price. These must be paid locally at the respective accommodation. Children up to 4 years of age are exempt from the tourist tax. Mecklenburger Radtour A fee of €10 per night is charged for original tours. Any additional costs incurred by the customer for services used by the individual service providers (such as minibar, wellness treatments not included in the package tour contract, etc.) must be paid directly to the service provider by the customer.
c) If the customer does not utilize individual travel services due to early return, illness, or other reasons beyond the tour operator's control, the customer is not entitled to a pro rata refund. However, the tour operator will, provided the amounts are not negligible, endeavor to obtain a refund from the service provider and reimburse the customer accordingly as soon as and to the extent that the individual service providers have actually refunded the tour operator.
4. Cancellation by the customer, rebooking and substitute person
The customer may cancel their booked trip at any time before departure. Cancellation must be declared to the tour operator. If the trip was booked through a travel agent, cancellation may also be declared to them. It is recommended that cancellation be declared in writing. The declaration becomes effective on the day it is received by the tour operator.
If the customer cancels before the start of the trip or does not commence the trip, the tour operator is entitled to demand reasonable compensation, provided that the cancellation is not the tour operator's fault or that unavoidable and extraordinary circumstances arise at the destination or in its immediate vicinity that significantly impair the execution of the trip. These circumstances are extraordinary and unavoidable if they are beyond the control of the tour operator and could not have been avoided even if all reasonable precautions had been taken.
The amount of compensation is determined by the travel price less the value of expenses saved by the tour operator and any revenue generated from reselling the travel services. The tour operator has established the following flat-rate compensation amounts, taking into account the period between the cancellation notice and the start of the trip, as well as anticipated savings.
The compensation will be calculated according to the respective cancellation schedule, based on the date the cancellation notice is received.
a) On cycling and hiking trips
If you need to cancel your booked trip, we will charge you a fee of 20% of the trip price per person up to 30 days before departure. For cancellations between 29 and 21 days before departure, we charge 30% of the trip price; between 20 and 7 days before departure, we charge 60%; and between 6 and 1 day before departure, we charge 80%. In case of no-show or cancellation on the day of arrival, 90% will be charged. The customer is entitled in all cases to prove to the tour operator that no damage or significantly less damage was incurred than the cancellation fee demanded.
The tour operator reserves the right to demand higher, specific compensation instead of the aforementioned flat rates, provided they can prove that they have incurred significantly higher expenses than the applicable flat rate. In this case, the tour operator is obligated to itemize and substantiate the claimed compensation, taking into account any saved expenses and any alternative use of the travel services.
In any case, we strongly recommend that you take out travel cancellation insurance! A refund of the travel price after the start of the trip is generally not possible. However, the tour operator must reimburse the customer for any expenses saved as a result of the cancellation and for any income generated from the alternative use of the travel services. For changes to the travel dates, itinerary, or to a different trip, we charge a rebooking fee of €50 up to 30 days before departure.
Your rebooking requests made from 29 days prior to departure can only be processed, if at all possible, by canceling your original booking and paying the cancellation fees listed above, followed by a new booking. You are responsible for obtaining all necessary documents and visas. If you have to cancel your trip due to missing or insufficient documents, we will have to treat this as a cancellation.
b) Separate cancellation conditions for bike & boat trips:
You are responsible for obtaining all necessary documents and visas. If you have to cancel your trip due to missing or insufficient documents, we will have to treat this as a cancellation.
b) Traveling on the MS Princess: If you need to cancel your booked trip,
We will provide you with a [document/document] up to 84 days before departure.
A cancellation fee of 20% of the tour price per person will be charged. For cancellations between 83 and 42 days prior to departure, we charge a 30% cancellation fee; between 41 and 28 days prior to departure, we charge a 60% cancellation fee; between 27 and 04 days prior to departure, we charge an 80% cancellation fee. From 03 days prior to departure or in case of no-show, a 90% cancellation fee will be charged. You are entitled to prove that no damage or significantly less damage was incurred than the flat fee we charge. In any case, we strongly recommend that you take out travel cancellation insurance! A refund of the tour price is not possible on the day of departure or after arrival.
b) The following cancellation policy applies to bike & boat tours in Italy:
20% up to 84 days before departure
40% between 83 and 42 days before departure
60% between 41 and 28 days before departure
90% between 27 and 1 day before departure
100% refund if the trip is not taken
b) On the bike & boat tours with the ships De Amsterdam, De Holland, De WillemsThe following cancellation fees apply to the following cruises: tad, Magnifique I to IV, De Nassau, Mare fan Fryslan, Wapen van Fryslan, Leafde van Fryslan, and MS Flora. If you need to cancel your booked trip, we will charge you a fee of 20% of the trip price per person up to 84 days before departure. For cancellations between 84 and 43 days before departure, we charge a 30% cancellation fee; between 42 and 29 days before departure, we charge a 60% cancellation fee; between 28 and 01 day before departure, we charge a 90% cancellation fee; and in case of no-show, 100% of the trip price per person will be charged.
bd) The following cancellation conditions apply to the bike & boat tour with the MS CLASSIC LADY:
Up to 92 days before departure: 15% of the tour price
91 to 57 days before departure: 40% of the tour price
56 to 29 days before departure: 60% of the tour price
28 to 8 days before departure: 85% of the tour price
From 7 days before departure/no-show on the day of arrival: 90% of the travel price
b)The following fees apply to the WAT 04 tour on the sailing ship Elizabeth: 20% after booking / 30% 5 to 4 months before departure / 40% 4 to 3 months before departure / 50% 3 to 2 months before departure / 75% 2 to 1 month before departure / 90% 1 month to 1 day before departure / 95% on the day of departure
c) Separate cancellation conditions apply to guided cycling tours: You are responsible for obtaining all necessary documents and visas. If you have to cancel your trip due to missing or insufficient documents, we will have to treat this as a cancellation.
approx) The following cancellation policy applies to guided cycling tours in Germany, Belgium, the Netherlands, France, Austria, and Italy: up to 60 days before departure, 15%; 59 to 28 days before departure, 30%; 27 to 14 days before departure, 50%; 13 to 6 days before departure, 60%; 5 days or less before departure, 80%; in case of no-show, 95%; in case of early departure, 100% of the tour price. Separate cancellation policies apply to special groups.
cb) The following cancellation policy applies to guided cycling tours in Poland: If you cancel your booked tour, you will be charged a flat cancellation fee per person, which is calculated as follows: Cancellation fee up to 28 days before the start of the tour: 20% of the agreed tour price, minimum €50
• 30% of the tour price - from 27 to 14 days before the start of the tour
• 50% of the tour price - from 13 to 8 days before the start of the tour
• 70% of the tour price - from 7 to 4 days before the start of the tour
• 90% of the travel price - from 3 days before the start of the trip and for "No Show". In case of trip cancellation, 100% of the travel price.
c) The following cancellation policy applies to guided cycling tours in the Baltic states (Lithuania, Estonia, and Latvia): A fee of 20% of the tour price per person will be charged for cancellations made up to 30 days before departure. For cancellations between 29 and 21 days before departure, we charge 30% of the tour price; between 20 and 7 days before departure, we charge 60%; and between 6 and 1 day before departure, we charge 80%. In case of no-show or cancellation on the day of arrival, 90% of the tour price will be charged.
Should you be able to fill the vacated spot with another suitable person after your cancellation, we will only charge you the rebooking fee of €50. The customer has the right to prove to the tour operator that the appropriate compensation fee to which the tour operator is entitled is significantly lower than the compensation fee demanded. The tour operator reserves the right to demand higher, individually calculated compensation instead of the aforementioned compensation fees, provided they can prove that they have incurred significantly higher expenses than the applicable compensation fee indicates. In this case, the tour operator is obligated to specify and justify the savings achieved through alternative use of the travel services, deducting any savings realized.
5. Cancellation by the tour operator
Should the minimum number of participants specified in the catalog for a particular tour not be reached, we may cancel the contract. This only applies if you have been informed by us of the cancellation of the tour at least 30 days before the start of the trip. Payments already made will be refunded immediately. No further claims exist. In the event of cancellation for the aforementioned reason, the tour operator will not reimburse any third-party services such as train tickets and flights that the customer has purchased independently or outside of the tour package. The tour operator may cancel the travel contract in whole or in part before the start of the trip, or terminate the contract in whole or in part without notice after the start of the trip, if the customer requires accompaniment during the trip due to limited mobility without having been notified of this before the conclusion of the contract, or if the customer is in a mental condition that makes participation in the trip impossible, or if the customer poses a danger to themselves or others. Termination is also permissible if the traveler is recognizably unable to meet the respective requirements of the trip, either physically or mentally, or if the traveler disrupts the execution of the trip so persistently despite a warning with a deadline, or behaves in such a way that the immediate termination of the contract is justified.
In the event of cancellation or exclusion, the tour operator retains the right to the travel price, but must allow for the value of any expenses saved or benefits arising from the cancellation or exclusion, which he obtains from the use of the services not utilized, plus any amounts credited by service providers.
The customer is responsible for the return journey costs. The tour operator may cancel the contract before the start of the trip if they are prevented from fulfilling the contract due to unavoidable, extraordinary circumstances, provided they declare the cancellation immediately upon becoming aware of the reason for cancellation. Upon cancellation, the tour operator forfeits their claim to the agreed travel price and must refund it to the customer within 14 days of cancellation.
6. Customer's duty to cooperate / Warranty/Withdrawal/Termination
If the travel services are not provided in accordance with the contract, the customer may demand redress. The customer is obligated to immediately notify the tour operator of the defect and request redress. If the tour operator is unable to provide redress due to the customer's culpable failure to report the defect, the customer cannot assert claims for price reduction under Section 651m of the German Civil Code (BGB) or for damages under Section 651n of the German Civil Code (BGB).
The tour operator may refuse to provide a remedy if it would require disproportionate effort. If the customer cancels the travel contract due to a travel defect, the customer must first give the tour operator a reasonable period to remedy the defect. A period for remedy is only unnecessary if the remedy is impossible or is refused by the tour operator. If the tour operator fails to provide a remedy, the customer may cancel the travel contract in accordance with statutory provisions. The customer may terminate the travel contract if the trip is significantly impaired by the travel defect. Termination is only permissible if the tour operator has previously been given a reasonable period to remedy the defect and has allowed this period to expire without remedying the defect.
7. Limitation of the tour operator's liability
7.1. The contractual liability of the tour operator for damages that do not result from injury to life, body or health and were not caused intentionally or negligently is limited to three times the travel price.
7.2. The tour operator is not liable for disruptions in service, personal injury, or property damage in connection with services that are merely brokered as third-party services (e.g., brokered excursions, sporting events, theater visits, exhibitions), provided that these services are clearly identified as such in the travel brochure and booking confirmation, including the identity and address of the brokered contractual partner, so that it is clear to the traveler that they are not part of the tour operator's package tour and were selected separately. Sections 651b, 651c, 651w, and 651y of the German Civil Code (BGB) remain unaffected.
7.3. However, the tour operator is liable if and to the extent that damage to the traveler is caused by a breach of the tour operator's duty to inform, advise or organize.
7.4. The tour operator is not liable for damage to the customer's luggage resulting from pre-existing damage to the luggage prior to the start of the trip. Therefore, taking out travel baggage insurance is strongly recommended.
8. Limitation of actions and exclusion of claims
Claims under Section 651i of the German Civil Code (BGB) must be asserted against the tour operator or the travel agent who arranged the booking. Submitting claims in writing is recommended. Customer claims for travel deficiencies are subject to a two-year statute of limitations: The limitation period begins on the day the trip is contractually scheduled to end.
9. Other information, data processing notices
The information in this brochure is correct as of the date of printing. The invalidity of individual provisions of the travel contract does not render the entire contract invalid. Unless otherwise stipulated by the aforementioned provisions, the statutory regulations apply. The place of performance and fulfillment is [location to be inserted]. StralsundWe use the data provided by the customer in the travel registration for booking and processing the trip, as well as for sending you information and offers. You can find out more about the processing and storage of your data, as well as your rights as a data subject (in particular, your rights to access and object), in our privacy policy, which is available at any time at www.mecklenburger-radtour.de/allgemein/datenschutz.de or can be viewed at our office, or which we would be happy to send you.”
10. Price increase, price decrease
10.1. The tour operator reserves the right, in accordance with Sections 651f and 651g of the German Civil Code (BGB) and the following provisions, to increase the travel price agreed in the package travel contract, insofar as
(a) an increase in the price of passenger transport due to higher costs for fuel or other energy sources,
b) an increase in taxes and other charges for agreed travel services, such as tourist taxes, port or airport fees, or
(c) a change in the exchange rates applicable to the package in question has a direct impact on the price of the package.
10.2. An increase in the travel price is only permissible if the tour operator informs the traveler clearly and comprehensibly in writing about the price increase and its reasons, and provides the calculation of the price increase.
10.3. The price increase is calculated as follows:
a) If the price for the transport of persons increases in accordance with section 10.1.a), the tour operator may increase the tour price in accordance with the following calculation:
• In the case of an increase related to the seat price, the tour operator can demand the increased amount from the customer.
• Otherwise, the additional transport costs charged by the transport company per means of transport will be divided by the number of seats on the agreed means of transport. The resulting increase per seat can then be charged to the customer by the tour operator.
b) If taxes and other charges increase in accordance with 10.1.b), the travel price can be increased by the corresponding, pro rata amount.
c) If exchange rates increase in accordance with section 10.1.c), the travel price may be increased to the extent that the trip has become more expensive for the tour operator as a result.
10.4. The tour operator is obligated to grant the customer/traveler a reduction in the tour price upon request if and to the extent that the prices, charges, or exchange rates mentioned in section 10.1 have changed after the conclusion of the contract and before the start of the trip, and this results in lower costs for the tour operator. If the customer/traveler has paid more than the amount owed, the excess amount must be refunded by the tour operator. However, the tour operator may deduct its actual administrative expenses from the amount to be refunded. The tour operator must provide the customer/traveler with proof of the amount of administrative expenses incurred upon request.
10.5. Price increases are only permitted if received by the customer no later than 20 days before the start of the trip.
10.6. In the event of price increases exceeding 8%, the customer is entitled, within a reasonable period set by the tour operator simultaneously with notification of the price increase, either to accept the change or to withdraw from the package travel contract free of charge. If the customer does not expressly declare their withdrawal from the package travel contract to the tour operator within the period set by the tour operator, the change is deemed accepted.
11. Travel documents
Once we have received the full trip price, the person who registered for the trip will receive the travel documents. Please inform us promptly if you have not received the necessary travel documents. If you require additional documents (tour book, cycling map), please note this when registering for the trip, and we will provide them for an additional fee of €20 to €35. However, we will not send any additional documents without a confirmed booking.
12. Separate travel documents for bike & boat
Once we have received the full price of the trip, the person who booked the trip will receive preliminary information about the booked trip and will only receive additional materials such as maps, route suggestions, and excursion and restaurant recommendations on board the ship. Information regarding any differences in the handling and scope of the documents can be found in the services section of the advertised programs. Additional materials are only available on board.
13. Brokerage of external services
When booking insurance policies that are not part of the package, the tour operator is solely liable for arranging the third-party service, but not for the actual provision of the services. The terms and conditions of the respective contractual partners apply.
14. Travel restrictions
Travel restrictions for people with reduced mobility: Cycling and hiking trips, as well as bike & boat trips, are not suitable for people with reduced mobility.
15. Important for your trip is
A cycling tour requires your personal participation. You must be able to control your bicycle in traffic, on country lanes, and in wet and dark conditions. You are responsible for complying with traffic regulations. Our tours are designed to be suitable for a healthy, average person without requiring prior long-distance cycling experience. If you are considering a tour, we recommend consulting your doctor to determine if your health is up to the demands of such a trip. You are responsible for any damage you cause to yourself or others.
16. Insurance
We strongly recommend that you take out travel insurance.
17. Choice of Law and Venue
17.1. The contractual relationship between the customer and the tour operator is governed exclusively by German law. This choice of law applies only to the extent that the customer is not thereby deprived of the protection afforded by mandatory provisions of the law of the state in which he has his habitual residence.
17.2. The customer may sue the tour operator at its registered office. For lawsuits brought by the tour operator against the customer, the customer's place of residence is the applicable jurisdiction. If, after conclusion of the contract, the customer has moved their residence or habitual abode outside the territory of the Federal Republic of Germany, or if their residence or habitual abode is unknown at the time the lawsuit is filed, the place of jurisdiction is the registered office of the tour operator.
17.3. Note on consumer dispute resolution
The tour operator is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
18. Customer Fund Protection
R + V Allgemeine Versicherung AG
Raiffeisenplatz 1 · 65193 Wiesbaden
www.ruv.de
Tour operator:
Die Mecklenburger Radtour GmbH
Guild Street 4 · 18437 Hanseatic City Stralsund
HRB 8499 · Local Court Stralsund
Managing Director: Thomas Eberl
Phone: 0049 (0) 3831 / 30 67 60
Fax: 0049 (0) 3831 / 30 67 61 9
info@mecklenburger-radtour.de
www.mecklenburger-radtour.de
As of: October 2025
